Responsible Gaming
Gaming Should Be Entertainment
At Cups on Melbourne, we believe that online pokies and gaming should be enjoyed as a form of entertainment only. Gambling is never a way to earn money or solve financial problems. If you find yourself viewing gambling as an income source or a solution to financial difficulties, it's time to seek help.
Please gamble responsibly and within your means.
Age Verification
In Australia, you must be at least 18 years of age to participate in online gaming and pokies. It is illegal for minors to access gambling services.
We take age verification seriously. All players are required to verify their identity and age before accessing our services. If you are under 18, you must not use this website.
Warning Signs of Problem Gambling
Do you recognise any of these warning signs in yourself or someone you know?
- Constantly thinking about gambling or past gambling experiences
- Needing to gamble with increasing amounts of money to achieve the same excitement
- Repeated unsuccessful attempts to control, cut back, or stop gambling
- Becoming restless or irritable when trying to reduce or stop gambling
- Gambling to escape problems or relieve feelings of helplessness, guilt, anxiety, or depression
- Chasing losses by returning to gamble again to recover money lost
- Lying to family, friends, or others about the extent of gambling involvement
- Jeopardising relationships, job, or educational or career opportunities because of gambling
- Relying on others to provide money to relieve desperate financial situations caused by gambling
- Hiding gambling behaviour or concealing the true extent of involvement
- Borrowing money to fund gambling activities
If you've identified with any of these signs, help is available.
Self-Help Tools & Features
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specified time period (daily, weekly, or monthly).
- Loss Limits: Set a maximum amount you're willing to lose during a gaming session.
- Reality Checks: Receive regular reminders during play about how long you've been gaming and how much you've spent.
- Session Time Limits: Set a maximum duration for each gaming session.
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account and our gaming services.
Take advantage of these tools today. Contact our support team at any time to activate or modify these features.
Support Organisations & Resources
If you're struggling with gambling, professional help is available. The following organisations provide confidential support:
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Free, confidential counselling and support for problem gambling in Australia.
International Resources
- GamCare (United Kingdom)
Website: www.gamcare.org.uk
Support for problem gambling across the UK. - GamStop (United Kingdom)
Website: www.gamstop.co.uk
The National Self Exclusion Scheme for online gambling. - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
Resources and helpline for problem gambling in the US. - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org
Evidence-based support and resources for Canadian players.
If You Need Help, Reach Out Today
Problem gambling can affect anyone. There is no shame in seeking help. If you believe you or someone you know has a gambling problem, please contact one of the support organisations listed above immediately.
Gambling Help Online offers free, confidential counselling and can be reached at www.gamblinghelponline.org.au.
Remember: You are not alone, and help is available.
Our Commitment
Cups on Melbourne is committed to promoting responsible gaming. We support all efforts to prevent problem gambling and encourage our players to gamble responsibly. If you have feedback about our responsible gaming measures, please contact us.